The way service should be, part 2

As posted on Friday, my Dell XPS laptop’s hard drive decided to let out its last fart on Friday morning. After a quick support call to Dell I was very pleased. So this weekend came and I ended up sick in bed with flu (*yah for me*) and I moved out a meeting that was suppose to happen today – and I promptly received a call from the technician this morning at 9am – he will be here at 12 to fix the laptop; and right on the tick he arrives, swap out the drive, run the diagnostics and within 5 minutes are out of the door again. Wow, I am seriously impressed.

When the time comes to replace my workstations, I will definitely think long and very hard on whether I’ll do a custom build again or go for a Dell workstation – this service is absolutely fantastic. Now I’m just holding thumbs that Microsoft will release Windows 8.1 to their partners as well when they release it to the OEM distributors in the next week. It will just make so much more sense to install Windows 8.1 from the word “go” than to run Windows 8 and in 2 months time do the upgrade.

And while I was writing this, I received a call from the Dell call center just to confirm that everything is working perfectly. I’m solidly impressed!


The way service should be…

So finally after receiving some pointers from the people at Chaos Computers on accessing the Diagnostics Tools for troubleshooting and call logging with Dell, I made the phone call to them this morning to have my hard drive replaced in my Dell XPS. And what a pleasure! So on Monday the technician will be replacing my hard drive with a new one thanks to the Next Business Day support contract.

Dell, I salute you! You’ve just ensured that I will in future only purchase your hardware!

Running Office 2013 on Windows 8.1

Office 2013 on the Start Screen

Office 2013 on the Start Screen

The installation of Office 2013 ran smoothly as can be expected, without any issues whatsoever. The process is also exactly the same as per the installation on Windows 8. The only difference that can be seen is when we add the icons to the new Start Screen, as shown above. With Windows 8, the background color of the icons were all the same, unlike what we can see from the above screenshot.

Running Office 2013

Running Office 2013

The integration with SkyDrive also ensures that our customizations are synchronized to all our installations once we are logged into the application, as seen here.

Updates are also installed via Windows Update, as can be expected.