So finally after receiving some pointers from the people at Chaos Computers on accessing the Diagnostics Tools for troubleshooting and call logging with Dell, I made the phone call to them this morning to have my hard drive replaced in my Dell XPS. And what a pleasure! So on Monday the technician will be replacing my hard drive with a new one thanks to the Next Business Day support contract.
Dell, I salute you! You’ve just ensured that I will in future only purchase your hardware!